About Us

We pride ourselves on delivering high quality natural looking results that reflect your needs.

Claudia Heaps Owner Cloud 9 Aesthetics

Hi, I’m Claudia

Friends call me Clouds and Cloud 9 is my baby!

I am an experienced registered nurse with a passion for appearance medicine. I am an English girl who married a kiwi boy and together we have three sons. I am very lucky to be able to run my business from home and this allows for a discreet, flexible and personal service here in rural Clive.

I began nursing to fulfil a desire to help & care for people, to do what I could to make a difference. This has evolved over the past ten years to focussing exclusively on cosmetic nursing which I find incredibly rewarding.

Although no longer “life-saving”, the thrill I get from helping people feel more confident in themselves or boosting their self-esteem is unsurpassed. I feel extremely privileged to be able to provide services that can feel both empowering and rejuvenating to my clients.

At Cloud 9 I like to get to know my clients. I listen, I care, I’m interested in what you want, and we work together to achieve the best outcome. I believe in small, natural adjustments to preserve and enhance your natural gorgeousness! Treatments are not generic, every treatment is unique and tailored towards your goals.

My experience

I am one of the first independent injectors in Hawke’s Bay.


I have been nursing for 20 years (having started my career in a London Emergency department). In 2009 I began working as a practice nurse and then introduced cosmetic nursing alongside this initially until eventually it became my sole focus.

I started Cloud 9 Aesthetics in 2017, having been trained by a cosmetic doctor with 30 years experience and working alongside him for 5 years. This basically provided me with a comprehensive apprenticeship for which I feel very grateful.

I work as a ‘Cosmetic Injector’ full time specialising in anti-wrinkle treatments (botulinum toxin A) and dermal fillers. This is such an evolving & exciting area of medicine and as such I keep up to date with latest developments with as many educational opportunities as possible.

All cosmetic injectable treatments are with me, so consistency, care and quality are guaranteed.

Feel the Cloud 9 Confidence!

cloud 9 aesthetics experience leaf
cloud 9 aesthetics experience leaf

I believe beauty is unique and that there is no formula. I want to work with your natural features to maintain or enhance where necessary. I want to focus on your goals not industry ideals.

Claudia Heaps, Owner and Registered Nurse

Our Values

At Cloud 9, I can promise the following :-

  • Personalised treatment plans tailored just for you.
  • Conservative procedures, based on a natural approach (no high-risk offerings here).
  • Safety is our number one priority. We have rigorous health and safety policies from infection control to emergency management protocol.
  • Comfort – I use numbing cream and have lots of experience with “Needlephobics”.
  • I guarantee the results I’ve promised. If a result is not as expected, I keep treating until it’s achieved.
  • You deal with me from first contact to treatment to follow up and I am always available 24 hours for any concerns questions.
  • Friendly and unrushed service with plenty of time to discuss your treatment.
  • We treat you with honesty, kindness and empathy.
About Cloud 9 Aesthetics Claudia Heaps and Michelle

Our Process

At Cloud 9, our process is about building trusting relationships to make people feel confident in themselves and feel their best!


The first question I will always ask when you embark on a journey with Cloud-9 is… What can I help YOU change to make YOU feel good? Because how you look on the outside can affect how you feel on the inside.

I will not be dictating treatments or telling you what you need. It is about what you want to address in order to feel beautiful and confident, I can then advise the best treatments to help you achieve that. Your goals are my goals!

Generally most treatments aim to soften the signs of ageing with a subtle and natural approach. This may involve advanced facials, adding small amounts of filler to replace the volume we lose as we age or anti-wrinkle injectables.

Our Clinic

We are based in rural Clive, a short drive from Napier and Hastings.


My home clinic is set amongst beautiful, relaxing surroundings, next to the Clive River. Space and privacy are guaranteed, as is easy parking, no wait times or delays and unhurried, personalised service! I offer free no-obligation consultations and embrace clients with an open, down to earth and friendly attitude.

Think we’d be a good match?

I’d love to hear from you.